Frequently Asked Questions

Something not working?

Visit our Troubleshooting page.


Where can I look at the intro video's again?

You can find those here.

What is askOLI?

askOLI is this website, together with browser extensions and apps that help you get the advantages you're entitled to.

Almost everyone forgets the hundreds of permanent advantages they're entitled to, wasting hundreds of euro a year. Did you know that even your Delhaize or Carrefour cards gives you discounts for events or vacations elsewhere?

With askOLI, you're reminded automatically of your personal advantages. See this video for more information or do the test.

Is askOLI affiliated with the discount programs?

askOLI is an initiative on its own, not depending on any loyalty programs or marketing organisation.

But we are partner of some programs, like PlusPas or la Ligue des Familles. Other programs are supported by us on our own initiative, allowing you to use also those programs better. Everyone benefits!

But even if we are partner with a program, this doesn't mean that we give some of your personal data to them or vice versa. Both systems remain strictly separated and your privacy is guaranteed (privacy policy).

Can I add or remove the discount program of my company?

If you manage a discount program that you want to add to askOLI, just get in touch with us. We have several partnership models.

Would you like to have your discount program removed from our list? That would be bad for both your customers and yourself - your customers would have perfectly automated access to all benefit programs but yours. Guess which discounts they'll be using in the future? Get in touch with us and we can talk.

How can I deactivate the extension?

Sometimes you may not want to see discounts or the pop-ups may bother you.

In the desktop versions, you can switch off askOLI via the icon in your browser toolbar. In Firefox for Android, there's no toolbar. You can type "askoli off" in the address bar and press Enter, the extension will be switched off. Typing "askoli on" switches it on again.

What does askOLI do with my data?

We do not store confidential data or browsing behavior, nor do we share your email address with anyone else. askOLI is a service that is paid for by our customers and partners to show off their advantages, we do not need to sell your data to make money. Read our privacy statement for more information.

How can I uninstall askOLI?

On mobile, uninstall like any app. If you want to uninstall the browser extension from your laptop, click the askOLI icon in your browser's toolbar with your right mouse button.
If you want to have your account on this website deleted as well, complete this form. Make sure you are logged in or enter the email address that you used to create your account, otherwise we don't know what account to delete.

Company info

askOLI is operated by askOLI sprl, Avenue Mélina Mercouri 9 Bte 9.2, 7000 Mons, BE0707.587.581

You can contact us via our contact form.